§ 1 Validity of the general terms and conditions
These general terms and conditions apply to all current and future services, in particular for events and online offers, (including ancillary services such as suggestions and advice) by Verheijden & Lommen Coaching BV, Burg. de Hesselleplein 5, Heerlen, below “VERLOM”. The terms of the contract are deemed to have been accepted at the latest when placing the order or concluding a contract.
Events within the meaning of these conditions are all training and coaching that are offered, both face-to-face and online.
VERLOM does not recognize any conflicting or deviating terms and conditions of the customer unless their validity has been expressly approved in writing or in text form. This also applies if VERLOM carries out the service for the customer without reservation and with knowledge of the customer’s conflicting conditions.
Unless otherwise stated, the individual agreements made between the parties prevail.
Changes to these general terms and conditions will be announced to the customer in writing or in text form. They are considered approved if the customer does not object in text form. The notice of objection must be submitted to VERLOM within four weeks of notification. VERLOM will inform customers about these consequences when reporting.
§ 2 Quotations and cost estimates
Quotations and cost estimates from VERLOM are in principle without obligation, unless VERLOM has expressly indicated them as binding in text form.
§ 3 Coaching, training and expiration date
The fee for the seminar or event is due 21 days before the start of the seminar. In the case of short-term seminar registrations, i. H. For registrations made less than 21 days before the start of the seminar or event, the seminar or event fee is due immediately.
Unless expressly stated otherwise, all prices are net prices in euros plus the applicable statutory sales tax.
§ 4 Payment terms
Unless otherwise agreed, invoices must be paid in advance.
All payments must be transferred free of charge to the account stated by VERLOM on the invoice.
Bills of exchange and checks are not accepted.
In the event of late payment, VERLOM will charge default interest at the statutory interest rate. The customer is free to prove that the interest loss suffered by VERLOM is lower. The assertion of further claims for default by VERLOM is not excluded.
In the event of payment default, suspension of payment, initiation of debt settlement proceedings, non-compliance with payment terms or the existence of circumstances affecting the creditworthiness of the customer, all claims – even in the event of postponement – are immediately due and payable. Furthermore, VERLOM has the right to withdraw from the contract after setting a reasonable grace period and to claim damages in lieu of performance.
The customer is only entitled to settlement if his counterclaims have been legally established, are undisputed or have been recognized by VERLOM in text form. The customer is only entitled to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.
§ 5 Cancellation
The participant can cancel his registration free of charge up to 21 days before the start of the event or seminar. After this period, the participant must pay 20% of the event or seminar fee if he cancels his registration 10 days before the start of the event / seminar. After this period, the participant must pay the full event/seminar fee. The participant is free to prove that VERLOM has incurred lower costs as a result of the cancellation.
The cancellation statement must be in writing. VERLOM does not accept telephone cancellations.
§ 6 Program changes and cancellation of events
VERLOM reserves the right to cancel seminars or events at least 2 weeks before the start if the number of participants is too few or if the speaker is unable to attend, the hotel is closed or force majeure occurs. VERLOM makes every effort to inform participants as quickly as possible of cancellations or necessary changes, in particular a change of speaker.
We expressly reserve the right to make changes to the program, as long as this maintains the general character of the event. Changes in speakers, insignificant changes during the course of the event or a reasonable relocation of the event location do not entitle the holder to a price reduction or withdrawal from the contract.
If an event or seminar has to be canceled by VERLOM, VERLOM will immediately refund the paid participation fee. Further claims are excluded, except in the event of intent or gross negligence on the part of VERLOM employees.
§ 7 Copyright
The working documents that are published and made available on the Internet are protected by copyright and may not be reproduced – even in part – without the permission of VERLOM. We make the scripts exclusively available to the participants of our coaching and training courses.
§ 8 Data protection
Data from participants that is passed on to VERLOM is processed or stored electronically. VERLOM uses personal data exclusively to fulfill contractual obligations.
§ 9 Other provisions
Changes or additions to a contract require the consent of both parties.
Insofar as contractual terms and conditions are not limited in time by their nature, they continue to apply after the end of the contractual relationship and for any legal successors.
If a provision is or becomes invalid or if a gap is found, the validity of the other provisions will not be affected. In that case, the participant and VERLOM undertake to pursue the intended purpose by agreeing on an alternative provision.